Edward Walker

(254)541-9889 • edward22274@gmail.com

https://www.linkedin.com/in/edward22274

 

EDUCATION

Bachelor of Science in Computer Science

90 hours credit Texas Tech University

30 hours credit     Excelsior University

(Completed Bachelor’s Degree in Iraq through Excelsior because Texas Tech did not offer online classes)

 

Graduated from IT Certification School                                                        MyComputerCareer

 

EXPERIENCE

15 years experience in Information Technology / Signal Support Specialist in U.S. Army / Honorable Discharge / Secret Security Clearance / 8 Years Military Service 

 

CERTIFICATIONS

• Cisco Certified Network Associate (CCNA)

• CompTIA A+ Certification

• CompTIA Network+ Certification

• Microsoft MTA: Windows Operating System Fundamentals

• Microsoft MTA: Networking Fundamentals

• Microsoft MTA: Windows Server Administration Fundamentals

• Microsoft MTA: Security Fundamentals

 

TECHNICAL SKILLS

• A thorough understanding of the 7 Layer OSI model

• Cisco routers and switches: OSPF, EIGRP, RIP, and RIPv2 routing protocols, VLANs, VTP, STP, PVST+, Rapid PVST, Ether channels, PPP, HDLC, and Frame Relay

• Cisco Identity Services Engine (ISE), 802.1x Authentication, TrustSec, AAA configuration on layer 3 switches

• Cisco ASA 5505, 5506, 5520

• Microsoft Windows Active Directory and Windows server 2003, 2008, 2012

• VMWare Workstation and Virtual Network Editor to host Windows Server instances

• Solar Winds network monitoring software

• Wireshark

• Email client configuration for POP3, IMAP, MS Exchange servers and SMTP mail servers

• Extensive experience installing, and troubleshooting all DSL products from the end user through the Central Office DSLAM to the ISP

• Mobile device provisioning and configuring (Blackberry phones, iPhones, Android OS) on BES (Blackberry Enterprise Server), Good

• PC Desktop hardware installation and repair

• Extensive experience installing, troubleshooting and configuring WiFi devices

• Experience maintaining and modifying websites using Dreamweaver

• Microsoft System Center Configuration Manager (SCCM) 2012

• Apple products' network configuration

• VoIP experience installing/configuring IP phones with Cisco Unified Call Manager and Call Manager Express

• Install and configure Copper Mountain DSLAMs

• Telephony experience

• Extensive experience installing Tivo's, DVRs, and other cable provider equipment

• Experience qualifying the local loop (last mile) using Time Domain Reflectometers

• Extensive experience with cable

• Experience with Remedy, AS/400, Heat, and HP Service Manager ticketing systems

 

MILITARY EQUIPMENT PROFICIENCIES

• RT- 1523 ASIP FM Radios

• FBCB2/Blue Force Tracker/JCR- a GPS system for tracking the location of all military vehicles in a theatre

• Harris 117F FM/Tactical Satellite Radio (RT-1796)

• Harris 117G FM/Tactical Satellite Radio (RT-1949)

• Harris PRC-152 handheld FM/Tactical Satellite Radio

• Thales MBITR handheld FM/Tactical Satellite Radio (AKA PRC-148)

• Harris PRC-150 HF radio man pack (RT-1694)

• AN/PYQ-10 Simple Key Loader handheld encryption device

• ANCYZ-10 Data Transfer Device

 

FULL TIME CIVILIAN EMPLOYMENT

 

Choctaw Nation of Oklahoma              JAN 2016 – PRESENT

Network Engineer

• Provide engineering and operational support for all network devices across the Choctaw Nation infrastructure  including routers, switches, ASA firewalls and Wireless APs.

• Configure and install new Cisco routers and layer 3 switches added to the network.

• Configure and install Cisco VOIP phones utilizing CUCM version 10.5.

• Implement and configure the wireless infrastructure utilizing 5500 Wireless controller, Virtual Wireless controller and AIR-CAP APs. Manage the wireless appliances using Cisco Prime Infrastructure.

• Implement and manage the network security using Cisco ISE ver 1.3. Configure access switch ports for dot1x authentication and integrate the Wired, Wireless, and AnyConnect VPN to use ISE for dot1x authentication. Manage all BYOD devices with profile and posture policies.

• Utilize Solar Wind applications to monitor and manage the network devices.

• Work with service providers to provision new circuits and resolve network outages.

 

Cox Communications     2002 - 2004

Technical Support Representative

• Provide technical support to Cox Cable customers with high speed internet services and cable television services

• Log all trouble tickets into AS/400 ticketing system mainframe

 

NTS Communications  1999 - 2002

Level 2 DSL and Dial-up Support Technician

DSL Installer/Administrator

• Provide technical support to customers with dial up internet and DSL internet

• Serve as one of two lead DSL technicians when NTS rolled out DSL service in west Texas and increased customer base from 20 to over 2000

• Configured Copper Mountain DSLAMs (Digital Subscriber Line Access Multiplexer)

• Configured static route entries on Cisco 7500 and Redback SMS 500 routers for end user access

• Configure and troubleshoot customer equipment (desktop/laptop computers, routers, modems, phones, and phone lines)

• Developed policies and strategies for the installers and technical support representatives to use to minimize cost to the company while ensuring customer satisfaction

• Troubleshoot and determine faults in twisted pair wiring (using Time Domain Reflectometers, tone generators and telephone butt-sets) coming from the central office to the end user

• Log all trouble tickets into AS/400 ticketing system mainframe

 

 

CIVILIAN PROJECTS and CONTRACTS

 

Absolute Professional Roofing Contractors             OCT 2015 – NOV 2015

IT Consultant

• Recommend and install total data solutions for client on multiple platforms (iPads, PCs, BYOD)

• Implemented very cost effective security improvements: Client Education and Training, malware removal and physical security measures

• Implement a cost effective MDM solution for small business (Bushel) and provide training to the client on its use

• Repair, troubleshoot and improve clients existing CCTV security system to allow for live streaming from mobile devices (iPhones, Droid) and customer's home network

• Troubleshoot and repair all issues with client's LAN

• Assist client with various office productivity software (Office, Dropbox, Qbox, Quickbooks, Adobe XI) on PCs and mobile devices

• Assist client with proprietary software suites relating to the construction industry (Roof Estimator, Hail Watch, Pitch Gauge)

• Configure scheduled backups on client's NAS devices (Synology and DLINK)

 

TEKSystems, New Parkland Hospital Migration              AUG 2015 – SEP 2015

Senior Support Technician

• Serve as tech support Night Manager to provide roaming tech support for migration of New Parkland Hospital.

• Medical Systems supported include: Epic electronic health record software, Responder 5 wireless nurse call system, and Engage wireless alert system

• Troubleshoot desktops, printers, Cisco phones, Cisco audio/video routers (TVoIP)

• Developed and wrote standard operating procedures

• Work with stakeholders (vendors, doctors, nurses, support staff, technical staff and executive) to ensure a smooth transition to a fully functional hospital

• Training, configuration, and documentation of solutions in Heat ticketing system

 

Fisher ControlsOCT 2014 – JUL 2015

Desk-side Support Technician

8 Month Contract              

• Provide PC desktop technical support for Fisher Controls factory in Sherman Texas

• Use Active Directory on Windows Server 2008 to manage users and computers on domain

• Use Group Policy Editor to manage Group Policies on enterprise level network

• Use Microsoft Configuration Manager Remote Control to maintain, repair and upgrade Windows 7 workstations

• Use Microsoft System Center Configuration Manager 2012 to deploy Windows 7 workstations

• Assist remote network engineer with network monitoring using Wireshark

• Assist users with accessing and using the SharePoint company portal

• Install and troubleshoot third party software such as AutoCAD, Keystone, and Valve-Link for industrial valve testing

• Introduced inventory tracking procedure for maintaining the leasing and purchasing of 200+ workstations, 50+ printers, 50+ handheld scanners and other end user equipment totaling over $500,000

• Serve as Project Manager to write Acquisition Requests for all new equipment purchased at the Sherman factory (totaling over $400,000) from vendors

• Document and track all trouble tickets using HP Service Manager ticketing system

 

HDD Solutions / Self Employed                             MAR 2014 – OCT 2014

Cable Installer and Data Technician

Contract as needed on month to month basis

• Install cable services for Suddenlink Communications to include video and data services.

•  Install, configure and troubleshoot data and audiovisual services for Suddenlink Customers

• Answer trouble calls for video and data services that Suddenlink provides

• Use DOCSIS meter to determine faults at tap on Suddenlink’s fiber-coax plant

• Document and track all trouble tickets for Suddenlink using mobile ETA ticketing system

• Provide network solutions support for small businesses in Lubbock and Midland TX area

• Performed onsite setup of LAN components: servers, workstations, routers, switches, firewalls, cabling and patch panels, for small businesses and residential

 

Transportation Security Administration            OCT 2013 – MAR 2014

Level 1.5 Technical Support Representative

6 Month Contract

• Serve as an intermediate between level 1 technicians and level 2 technicians to reduce escalations

• Provide desktop technical support for TSA (Transportation Security Administration) employees and government contractors

• Use Active Directory on Windows Server 2008 to manage users and computers

• Use Group Policy Editor to manage Group Policies on enterprise level network

• Use Microsoft Remote Access and Microsoft Office Communicator to remotely make repairs, configurations and install hardware (printers and other peripherals)

• Provision new Blackberry phones on BES (Blackberry Enterprise Server) and iPhones on Good sever/website

• Troubleshoot connectivity on iPads, iPhones and Blackberry handheld mobile devices

• Document and track all trouble tickets using Remedy ticketing system

 

Fujitsu Inc.JUL 2013 – SEP 2013

Technical Support Representative

Temporary Contract (open ended)

• Provide technical support for Acosta Marketing employees using Samsung Galaxy Tablets with Strategy Light (an inventory/marketing application)

• Use VPN and remote host control to configure end user systems (laptops, tablets, and handheld cellular devices)

• Troubleshoot wireless connectivity on laptops (HP and Dell), tablets (Samsung) and handheld cellular devices (Motorola, Samsung, HTC)

• Document and track all trouble tickets using Fujitsu’s ticketing system: Triole

 

MILITARY EXPERIENCE

United States Army                              AUG 2004 – APR 2013

 

Fort Bragg, North Carolina and FOB Warrior, Afghanistan

82^nd AB 1-504^th PIR Delta Company Communications Chief 2011 – 2013

• Responsible for maintaining over $2 million of tactical communications equipment for the duration of the deployment

• Established a logging system to account for over $2 million worth of tactical communications equipment dispersed to over 100 soldiers with zero loss

• Served as COMSEC custodian (communications encryption security) for D Co 1-504 PIR 82nd AB which comprised of over 100 soldiers

• Implemented an effective PACE (Primary, Alternate, Contingency, and Emergency) communications plan that was enforced in a combat environment

• Awarded “Hero of the Battle” at the Joint Readiness Training Center (JRTC) in 2012 when my unit, 1-504th went to JRTC at Fort Polk, LA

 

Fort Bragg, North Carolina and FOB Ramadi, Iraq    2007 – 2011

82^nd AB 2-504^th PIR HHC Tactical Communications Team Chief

• Managed and supervised a team of soldiers in maintaining and rebuilding the strategic WAN at FOB Ramadi which consisted of approximately 250 workstations, 100 Cisco 7900 series VOIP phones, 20 HP 4700n Laser Printers, and 15 Cisco 3750 switches connected together with CAT5 and fiber optics cable over 2 square miles of desert in Iraq after the Marine unit redeployed

• Use Active Directory on Windows Server 2003 to manage users and computers

• Use Group Policy Editor to manage Group Policies on Ramadi’s strategic network

• Use Cisco Unified Callmanager 4.2 to troubleshoot and configure VOIP network

• Responsible for tracking the battalion’s tactical communications equipment valued at over $5 million and held company communications chiefs accountable for the equipment that was assigned to their companies

• Enforce tracking system to account for over $12 million worth of tactical communications equipment dispersed to the battalion consisting of over 600 soldiers with zero loss for a yearlong deployment

• Serve as Noncommissioned Officer In Charge (NCOIC) in the absence of the Battalion S6 NCOIC

 

Fort Hood, Texas and FOB Rustimyah, Iraq    2004 – 2007

4^th ID 3/67 AD Alpha Company Infantryman

• Perform as a member of a fire team during a movement to contact, reconnaissance, and security, an attack, defense, situational training exercises and all infantry dismounted battle drills

• Serve as a (Squad Automatic Weapon) SAW gunner for multiple PSD (Personal Security Detail) missions

• Serve as mechanized infantry dismounted soldier in Baghdad Iraq insuring that route Pluto (south of Baghdad) was clear of IEDs and other threats for the year of 2006

• Reclassified MOS from 11B (Infantryman) to 25U (Signal Support Specialist) and attended Basic Airborne Training at Fort Benning